• Medical Providers Benefit from Claim Audits

    Much of the focus on medical claim auditing services tends to be on plans provided by large employers. These employers self-fund their medical and pharmacy benefits, and with claims administration handled by third-party processors, ensuring accuracy is crucial. However, it's important to remember that physicians and their practices can also benefit from auditing claims. It helps them identify and correct coding errors and missed charges, which may arise from staff or system oversights. Underbilling, in particular, can significantly affect practices, especially in today's demanding financial landscape. 

    Improving the accuracy of billing systems in a doctor's office may seem primarily financial, but it also requires medical expertise. Accurate coding is vital for generating invoices that truly reflect the services provided. Any omission or incorrect interchange of codes can result in underbilling and unnecessary revenue losses. When correct codes are applied, practices can experience an immediate increase in revenue for the same services rendered. More healthcare practices are recognizing this, thus leading to more frequent audits, as they often discover revenue recoveries significantly outweigh the audit's cost. 

    It's also important to distinguish between internal audits and those performed by external firms. If a practice has been relying solely on internal audits, bringing in an outside firm for a review can provide valuable insights. These external auditors work with numerous practices and are adept at pinpointing opportunities for improvement. Their experience can enhance the audit process and improve efficiency, especially as billing and claims management methods evolve. While practices that outsource their billing often rely on third parties for the latest trends, having an extra layer of oversight is always beneficial. 

    Conducting audits is one step, but effectively utilizing the results is another matter. The effectiveness often hinges on how easily the auditor's report can be interpreted. When the data is reported clearly and concisely, its impact is greater. On the other hand, if key insights are buried in dense text or fine print, it becomes more challenging to extract useful information. Audit firms that excel in creating straightforward and accessible reports stand out as the most valuable partners. This clarity signals their commitment to client service and contributes to sustained revenue growth over time.

  • Use Every Opportunity to Control Health Care Costs

    Managing the continuous rise in healthcare costs remains challenging for every health plan. Therefore, it's important for plan sponsors to recognize the benefits of running a medical and Rx audit to double-check claim payment accuracy. With technological advancements, claims can now be reviewed for accuracy and compliance with the specific plan provisions. It offers an opportunity for cost containment, as even small percentages of mistakes can accumulate. Unlike in the past, where recovering mistakes typically required a random sample audit, today, assessing every single claim is standard practice. 

    One of the critical benefits of auditing is the oversight it provides over external claim administrators. Since they handle claims in large volumes, errors can happen even with the best administrators. They might also overlook mistakes made by medical providers in coding invoices and other technical details. The thoroughness of an auditor's report, highlighting every discrepancy, can be quite impressive. Utilizing sophisticated software for electronic claim reviews yields remarkable results and allows for real-time monitoring of claim payments. Picture receiving monthly reports filled with factual insights. 

    For larger employers sponsoring health and pharmacy benefit plans, audit reports serve as a valuable tool for budgeting. A deeper understanding of claim payments and their accurate administration contributes to more precise budgeting. Additionally, conducting frequent audits can help identify emerging trends, allowing for proactive management before those trends escalate into bigger issues. The importance of such reviews was particularly evident during the soaring costs and utilization rates seen during the coronavirus pandemic, where assessing every claim proved invaluable. Audit reports can also be cross-referenced with those from claim administrators to clarify expenses further. 

    Establishing a long-term relationship with auditors who conduct regular audits brings several advantages for health plans. It allows for comparing current and past data and fosters a deeper understanding of claim payments over time. This ongoing tracking of thousands of details can reveal significant trends and expenses. Moreover, the insights gained from claim audits can assist in planning and ensuring equitable treatment for all members. By identifying billing errors made by providers, auditors can help prevent unnecessary costs that could amount to thousands, facilitating corrections and avoiding future mistakes.